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UK-London: Software package and information systems.

Section I: Contracting Authority
Title: UK-London: Software package and information systems.
I.1)Name, Addresses And Contact Point(s)
London Borough Haringey
Alexandra House, 10 Station Road, Wood Green, London, N22 7TR, United Kingdom
Email: cputenders@haringey.gov.uk

I.2)Type Of Purchasing Body
Not Provided

Section II: Object Of The Contract
II.1)Description
II.1.1)Title attributed to the contract by the contracting authority/entity: Customer Platform
II.1.2)Short description of the contract or purchase:
Software package and information systems. Industry specific software package. Point of sale (POS) software package. Platform interconnectivity software package. Transaction-processing software package. Internet and intranet software package. Electronic publishing software package. Optical-character-recognition (OCR) software package. IT software package. Document management system. Optical reading system. IT services: consulting, software development, Internet and support. Hardware consultancy services. Hardware disaster-recovery consultancy services. Software programming and consultancy services. Programming services of packaged software products. Programming services of systems and user software. Programming services of application software. Systems and technical consultancy services. Business analysis consultancy services. Information technology services. Project management consultancy services. System implementation planning services. System quality assurance planning services. System quality assurance assessment and review services. System software acceptance testing consultancy services. Software integration consultancy services. Hardware integration consultancy services. Development of transaction processing and custom software. Systems analysis and programming services. Systems consultancy services. System and support services. Disaster recovery services. Software-related services. Software support services. Software development services. Software implementation services. Software configuration services. Software consultancy services. Software supply services. Data services. Computer-related management services. Computer support and consultancy services. Computer support services. The London Borough of Haringey invites expressions of interest in a contract agreement for a Customer Platform (including a Contact Management platform).

The contract agreement will cover the implementation of a single customer platform that allows customers to create an online personalised account and complete automated transactions which feed into Haringey┐s line of business applications (LoB). Through this account the Council has access to a unified record of customer transactions, which provides valuable insight into customer needs and behaviours. The platform is also available to partners and members.

As part of this a contact management platform will be implemented and sit between the front and back office, and this will be integrated into existing telephony and LoB applications. The contact management platform will capture key customer transactions independent of the channel (i.e. phone, face to face, web etc), and will drive workflow between the front and back office where transactions are not resolved at the first point of contact. The platform will provide valuable insight into customer contact demands and patterns, which will enable the Council to design, target and build services around customer needs.

The duration of the contract will be 3 years with the option to extend for two further periods of one year each.

II.1.3)Common procurement vocabulary:
48000000 - Software package and information systems.

48100000 - Industry specific software package.

48110000 - Point of sale (POS) software package.

48211000 - Platform interconnectivity software package.

48217000 - Transaction-processing software package.

48220000 - Internet and intranet software package.

48312000 - Electronic publishing software package.

48313000 - Optical-character-recognition (OCR) software package.

48517000 - IT software package.

48311100 - Document management system.

48313100 - Optical reading system.

72000000 - IT services: consulting, software development, Internet and support.

72100000 - Hardware consultancy services.

72120000 - Hardware disaster-recovery consultancy services.

72200000 - Software programming and consultancy services.

72210000 - Programming services of packaged software products.

72211000 - Programming services of systems and user software.

72212000 - Programming services of application software.

72220000 - Systems and technical consultancy services.

72221000 - Business analysis consultancy services.

72222300 - Information technology services.

72224000 - Project management consultancy services.

72224100 - System implementation planning services.

72224200 - System quality assurance planning services.

72225000 - System quality assurance assessment and review services.

72226000 - System software acceptance testing consultancy services.

72227000 - Software integration consultancy services.

72228000 - Hardware integration consultancy services.

72232000 - Development of transaction processing and custom software.

72240000 - Systems analysis and programming services.

72246000 - Systems consultancy services.

72250000 - System and support services.

72251000 - Disaster recovery services.

72260000 - Software-related services.

72261000 - Software support services.

72262000 - Software development services.

72263000 - Software implementation services.

72265000 - Software configuration services.

72266000 - Software consultancy services.

72268000 - Software supply services.

72300000 - Data services.

72510000 - Computer-related management services.

72600000 - Computer support and consultancy services.

72610000 - Computer support services.


Section IV: Procedure
IV.1) Type of Procedure
IV.1.1)Type of procedure (as stated in the original notice): Restricted
IV.2)Administrative Information
IV.2.1)File reference number attributed by the contracting authority/entity: Not Provided
IV.2.2)Notice reference for electronically submitted notice
Original Notice sent via: OJS eSender

Notice Reference: 2014 - 137420
IV.2.3)Notice to which this publication refers
Notice number in OJ: 2014/S 116 - 204821 of 19/06/2014
IV.2.4)Date of dispatch of the original Notice: 16/06/2014

Section VI: Complementary Information
1: Complementary Information
VI.1)This notice involves: Additional Information


VI.3)Information to be corrected or added
VI.3.1) Modification of original information submitted by the contracting authority
VI.3.2) In the original Notice

VI.3.3)Text to be corrected in the original notice:

Place of text to be modified: IV.1.2)

Instead of: Limitations on the number of operators who will be invited to tender or to participate:
Not Provided

Read: Envisaged maximum number 5
Objective criteria for choosing the limited number of candidates: Top five scoring companies.

VI.3.4)Dates to be corrected in the original notice: Not Provided

VI.3.5)Addresses and contact points to be corrected:
Not Provided

VI.3.6)Text to be added in the original notice: Not Provided
VI.4)Other additional information:
The pre-qualification questionnaire can be obtained via the https://www.delta-esourcing.com/delta. Those not already registered can do so via the website at https://www.delta-esourcing.com/delta..

Tenderers will need to log in and go to the ┐Response Manager┐ and add the following Access Code 7P7BM4ZA6S and follow any instruction provided there.

It should be noted that the value ranges are broken down as follows:
Lower range is based on entering into a 3 year contract at the lowest estimated price. Upper range is based on entering into a 5 year contract at the maximum estimated price.

London Borough of Haringey delivers some services to Homes for Haringey Ltd, services are provided on the basis of SLAs between the two organisations (council and ALMO).
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=103485946
GO-2014620-PRO-5757833 TKR-2014620-PRO-5757832

VI.5)Date of dispatch: 20/06/2014

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