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UK-London: Software package and information systems.

Section I: Contracting Authority
Title: UK-London: Software package and information systems.
I.1)Name, Addresses and Contact Point(s):
London Borough Haringey
Alexandra House, 10 Station Road, Wood Green, London, N22 7TR, United Kingdom
Email: cputenders@haringey.gov.uk
Electronic Access URL: https://www.delta-esourcing.com/delta.
Electronic Submission URL: https://www.delta-esourcing.com/delta.

I.2)Type of the contracting authority:
Regional or local authority

I.3) Main activity:
General Public Services

I.4) Contract award on behalf of other contracting authorities:
The contracting authority is purchasing on behalf of other contracting authorities: No

Section II: Object Of The Contract
II.1)Description
II.1.1)Title attributed to the contract by the contracting authority: Customer Platform
II.1.2)Type of contract and location of works:
SERVICES

Service Category: 7

Region Codes: UKI2 - Outer London
II.1.3)Information about a framework or a dynamic purchasing system:
Not Provided
II.1.4)Short description of the contract or purchase(s):
Software package and information systems. Industry specific software package. Point of sale (POS) software package. Platform interconnectivity software package. Transaction-processing software package. Internet and intranet software package. Electronic publishing software package. Optical-character-recognition (OCR) software package. IT software package. Document management system. Optical reading system. IT services: consulting, software development, Internet and support. Hardware consultancy services. Hardware disaster-recovery consultancy services. Software programming and consultancy services. Programming services of packaged software products. Programming services of systems and user software. Programming services of application software. Systems and technical consultancy services. Business analysis consultancy services. Information technology services. Project management consultancy services. System implementation planning services. System quality assurance planning services. System quality assurance assessment and review services. System software acceptance testing consultancy services. Software integration consultancy services. Hardware integration consultancy services. Development of transaction processing and custom software. Systems analysis and programming services. Systems consultancy services. System and support services. Disaster recovery services. Software-related services. Software support services. Software development services. Software implementation services. Software configuration services. Software consultancy services. Software supply services. Data services. Computer-related management services. Computer support and consultancy services. Computer support services. The London Borough of Haringey invites expressions of interest in a contract agreement for a Customer Platform (including a Contact Management platform).

The contract agreement will cover the implementation of a single customer platform that allows customers to create an online personalised account and complete automated transactions which feed into Haringey┐s line of business applications (LoB). Through this account the Council has access to a unified record of customer transactions, which provides valuable insight into customer needs and behaviours. The platform is also available to partners and members.

As part of this a contact management platform will be implemented and sit between the front and back office, and this will be integrated into existing telephony and LoB applications. The contact management platform will capture key customer transactions independent of the channel (i.e. phone, face to face, web etc), and will drive workflow between the front and back office where transactions are not resolved at the first point of contact. The platform will provide valuable insight into customer contact demands and patterns, which will enable the Council to design, target and build services around customer needs.

The duration of the contract will be 3 years with the option to extend for two further periods of one year each.
II.1.5)Common procurement vocabulary:
48000000 - Software package and information systems.
48100000 - Industry specific software package.
48110000 - Point of sale (POS) software package.
48211000 - Platform interconnectivity software package.
48217000 - Transaction-processing software package.
48220000 - Internet and intranet software package.
48312000 - Electronic publishing software package.
48313000 - Optical-character-recognition (OCR) software package.
48517000 - IT software package.
48311100 - Document management system.
48313100 - Optical reading system.
72000000 - IT services: consulting, software development, Internet and support.
72100000 - Hardware consultancy services.
72120000 - Hardware disaster-recovery consultancy services.
72200000 - Software programming and consultancy services.
72210000 - Programming services of packaged software products.
72211000 - Programming services of systems and user software.
72212000 - Programming services of application software.
72220000 - Systems and technical consultancy services.
72221000 - Business analysis consultancy services.
72222300 - Information technology services.
72224000 - Project management consultancy services.
72224100 - System implementation planning services.
72224200 - System quality assurance planning services.
72225000 - System quality assurance assessment and review services.
72226000 - System software acceptance testing consultancy services.
72227000 - Software integration consultancy services.
72228000 - Hardware integration consultancy services.
72232000 - Development of transaction processing and custom software.
72240000 - Systems analysis and programming services.
72246000 - Systems consultancy services.
72250000 - System and support services.
72251000 - Disaster recovery services.
72260000 - Software-related services.
72261000 - Software support services.
72262000 - Software development services.
72263000 - Software implementation services.
72265000 - Software configuration services.
72266000 - Software consultancy services.
72268000 - Software supply services.
72300000 - Data services.
72510000 - Computer-related management services.
72600000 - Computer support and consultancy services.
72610000 - Computer support services.
II.1.6)Information about Government Procurement Agreement (GPA):
The contract is covered by the Government Procurement Agreement (GPA): No

II.2)Total Final Value Of Contract(s)
II.2.1) Total final value of the contract(s)
Not Provided


Section IV: Procedure
IV.1) Type Of Procedure
IV.1.1)Type of procedure: Restricted
IV.2)Award Criteria
IV.2.1)Award criteria: The most economically advantageous tender in terms of:

Criteria - Weighting

Quality - 55
Price - 45

IV.2.2)Information about electronic auction:
An electronic auction will be used: Not Provided

IV.3)Administrative Information
IV.3.1)File reference number attributed by the contracting authority: Not Provided
IV.3.2)Previous publication(s) concerning the same contract: Yes


Contract notice
Notice number in OJ: 2014/S 119 - 211977 of 25/06/2014

Other previous publications: Yes
Notice number in OJ: 2014/S 116 - 204821 of 19/06/2014


Section V: Award Of Contract

1: Award And Contract Value
Contract No: Not Provided

V.1)Date Of Contract Award: 27/04/2015
V.2) Information About Offers
Number Of Offers Received: 1
Number Of Offers Received By Electronic Means: 1
V.3)Name And Address Of Economic Operator To Whom The Contract Has Been Awarded:
Official name: Agilisys Limited
Postal address: 26-28 Hammersmith Grove, Hammersmith
Town: London
Postal code: W6 7AW
Country: United Kingdom
Telephone: +44 8454501131
V.4)Information On Value Of Contract
Not Provided
V.5)Information about subcontracting:
The contract is likely to be subcontracted: No


Section VI: Complementary Information
VI.1)Information about European Union funds:
The contract is related to a project and/or programme financed by European Union funds: No

VI.2)Additional Information:
The pre-qualification questionnaire can be obtained via the https://www.delta-esourcing.com/delta. Those not already registered can do so via the website at https://www.delta-esourcing.com/delta.. Tenderers will need to log in and go to the ┐Response Manager┐ and add the following Access Code 7P7BM4ZA6S and follow any instruction provided there.It should be noted that the value ranges are broken down as follows:Lower range is based on entering into a 3 year contract at the lowest estimated price. Upper range is based on entering into a 5 year contract at the maximum estimated price.London Borough of Haringey delivers some services to Homes for Haringey Ltd, services are provided on the basis of SLAs between the two organisations (council and ALMO).
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=126812235
GO-201555-PRO-6575678 TKR-201555-PRO-6575677
VI.3.1)Body responsible for appeal procedures:
Not Provided
VI.3.2)Lodging of appeals: Not Provided
VI.3.3)Service from which information about the lodging of appeals may be obtained:
Not Provided

VI.4)Date Of Dispatch Of This Notice: 05/05/2015

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